1. Information We Collect
We collect personal information from you when you book tours, participate in activities, or contact us for inquiries:
- Personal Identification Information: This may include your name, email address, phone number, home address, and other contact details.
- Booking and Travel Information: We collect details related to your tour preferences, travel dates, special requests, and information about the specific activities you’re interested in (e.g., hiking, beach tours, camping).
- Payment Information: We collect payment details (e.g., credit card information) through secure payment processing services when you make bookings or purchases.
- Usage Data: We collect information about how you interact with our website, mobile app, or other digital platforms. This includes data such as IP addresses, device type, browser information, and pages visited.
- Emergency Contact Information: If required for safety reasons, we may collect emergency contact details for your participation in activities.
- Customer Communication: Any records of your communication with us, such as email exchanges or phone conversations, are stored to improve service and support.
2. How We Use Your Information
We use the personal information we collect for the following purposes:
- To Process Bookings and Reservations: To confirm your bookings, process payments, and provide the details of your tours or activities.
- To Communicate with You: To send you booking confirmations, reminders, itineraries, and any important updates or changes regarding your tour or activity.
- To Provide Customer Support: To address any inquiries or concerns you may have before, during, or after your tour.
- To Improve Our Services: To enhance the quality of our tours and activities, improve our website and customer experience, and analyze feedback from customers.
- For Marketing and Promotions: With your consent, we may send you information about upcoming tours, special offers, and promotions. You can opt out of marketing communications at any time.
3. Data Sharing and Disclosure
We respect your privacy and will not sell or rent your personal information. However, we may share your information under the following circumstances:
- Service Providers: We may share your data with trusted third-party partners who help us operate our website, process payments, or deliver services related to your bookings (e.g., transportation providers, accommodation, or tour guides).
- Legal Compliance: We may disclose your personal information if required to do so by law or in response to a legal request, such as a subpoena, or to protect our rights, safety, or property.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of the transaction.
- With Your Consent: If you opt-in to receive promotional materials, we may share your information with trusted partners or sponsors.
4. Data Security
We take reasonable measures to ensure that your personal information is secure and protected from unauthorized access, use, or disclosure. We use encryption and secure servers for payment transactions and other sensitive data. However, no method of data transmission over the internet can be guaranteed to be completely secure, so while we strive to protect your data, we cannot ensure absolute security.
5. Your Rights and Choices
You have the following rights regarding your personal information:
- Access and Correction: You may request access to the personal information we hold about you and ask us to correct any inaccuracies.
- Opt-Out: You can opt out of receiving marketing communications at any time by clicking the “unsubscribe” link in emails or by contacting us directly.
- Data Deletion: You may request the deletion of your personal data, subject to certain legal or business requirements.
- Cookies: You can manage your cookie preferences through your browser settings. However, disabling cookies may affect your experience on our website.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website and analyze user behavior. Cookies are small files stored on your device that help us remember your preferences, improve website functionality, and collect information for analytics.
- Types of Cookies:
- Essential Cookies: These cookies are necessary for the functioning of our website (e.g., to remember your booking details).
- Performance Cookies: These cookies help us analyze the website’s usage, such as the number of visitors and which pages are most popular.
- Targeting Cookies: These cookies are used to serve personalized ads or promotions based on your browsing history.
You can disable cookies through your browser settings, but please note that some features of our website may not work properly if cookies are disabled.
7. Children’s Privacy
Our services are not intended for individuals under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information promptly.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will post the updated version on our website with the new “Effective Date” listed. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.